Summary of Key Responsibilities of the Role 

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Uplands Golf Club seeks a visible leader with a presence in addition to being a strong communicator who collaborates with the team around them.

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Member Engagement
• Act as the first point of contact for member comments and feedback
• Ensure a positive and enjoyable experience for members and guests

• Support cross-departmental collaboration aligned with the Club’s service culture

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Financial Oversight
• Preparing departmental budgets and monitor expenditures
• Prepares financial and statistical program reports concerning programs/events, costs, participant numbers, equipment and facility use in the areas of responsibility

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Staff Management
• Supervise and support staff with training, guidance, and performance management
• Conduct scheduling, monitor activities, and take disciplinary actions as necessary

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Operational Leadership
• Event Management including meeting with clients, banquet event orders and floor plans. On site coordinator for all events
• Contribute to the club’s vision and strategy, ensuring collaboration across departments
• Oversee multiple departments and ensure smooth operations

• Contribute to the club’s vision and strategy, ensuring collaboration across departments
• Work collaboratively with Executive Chef 
• Recruit, train, mentor, and retain a high-performing service team
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Facility Management
• Inspect Club’s F&B facilities and services
• Propose Capital improvements
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Administrative Duties
• Prepare written and verbal reports on organizational activities
• Resolve operational challenges
• Manage invoices and other administrative tasks as required
• Develop and monitor scheduling and labour to match member usage
• Partner with Marketing and Communications on menu launches, & events